On advocating ‘social’ features within an enterprise…

Mentioning Facebook and Twitter is indeed step one. They provide important context for the conversation. They are commonly known. But people have many preconceived notions of what they offer and what their purpose is. The most difficult part is bringing the discussion beyond ‘people sharing their lunch’ and focusing on what actually makes them successful experiences:Read More »

Users assume: real-time and auto-refresh

My hypothesis (lightly supported by user research):
When a user loads an application screen with 3 modules (arbitrary number more than one) containing data and info, the user assumes 2 things — The data is real-time and the page will continue to automatically refresh if left open. Anything less requires work by the user experience team to communicate what the user has to do to get as close to that assumption as possible. You might call them real-time hacks (or real-time’s little helpers).Read More »

‘No Data’ – Elegant first-time experiences

I am trying out Alice.com and came across the “Budgeting” section. I enjoy the way they give me a flavor of what to expect from the section even though I am too new to have any data available. It is nice that they don’t assume that I buy 5,000 bars of soap each year because I have placed one order in the last 2 days.

 

What I like about this solution:

  1. I get to see the benefits of the feature
  2. We get to know each other:
    1. It doesn’t start making assumptions with very limited data. The danger of such assumption: It makes it clear that you don’t know me. Personal financial management sites make this assumption a lot. They start making recommendations even though they only know one month of my spending habits. I’d rather a process where we get to know each other a bit.

 

WebToolbar – 10 Useful Web Application Interface Techniques | How-To | Smashing Magazine

More and more applications these days are migrating to the Web. Without platform constraints or installation requirements, the software-as-a-service model looks very attractive. Web application interface design is, at its core, Web design; however, its focus is mainly on function. To compete with desktop applications, Web apps must offer simple, intuitive and responsive user interfaces that let their users get things done with less effort and time.

StumbleUpon WebToolbar – 10 Useful Web Application Interface Techniques | How-To | Smashing Magazine.